Customer Service

I own a limousine service, so I truly understand the customer service business. I'm not selling you the only widget there is, so I have to make sure we do a respectable job to keep your business.

So, when I go out and receive bad service from people, I look at it differantly then other people. First, I'm a little upset, but most of all I try to figure out how this fits into what my people might be doing. What changes do I have to make to avoid what I am experiencing.

I'll give you a small example. When I go to a resturant and my waiter or waitress is no where to be found, but I need a new fork, what do I do. If I see a co-worker I'll ask if they know where my server is. If they say, they'll get them, that aggravates me. But if they say "can I help you" then we are in a establishment with a well trained staff.

So what I expect my people to do always is to be helpful. If some one calls and wants to speak to a particular person, ask if you can help them before putting them on hold. If a driver is at the airport and an extra person walks up to inquire about their driver, they are instructed to help them and call the office. Don't just say "look over there".

It's the little things that all add up.